Customer Service open Mon-Fri 7am-5pm, Sat and Sun 10am-2pm WST
How do I use the card
- Dial 1300 725 200 (this is the cost of a local call from any land line in Australia)
- Press one to make a call
- When prompted enter your 13 digit pin followed by the # key
- When prompted enter the number you wish to call followed by the for international dial 0011 country code,
area code phone number calls within Australia dial area code, phone number #
Frequently Asked Questions
Q. I cant read my pin number
A. Call customer service on 1300 508 500.
Q. When I dial overseas do I always have to use 0011
A. Yes
Q. How do I dial an international mobile number?
A. 0011 then country code then mobile number (remember to drop the 0 from the front of the mobile number)
Q. How do I dial an Australian mobile that is overseas
A. Exactly the same way you would dial it if it was here you do not need to dial the country code for Australian Mobiles.
Q. If I use my mobile phone to call the access number does my carrier charge me for the entire call
A. Yes! In most cases your carrier will charge you for the entire duration of the call. If you are not sure please check with your carrier.
For further information please contact us.